Refund policy

At Signature Kustoms, we offer a variety of personalized and non-personalized items. Because of this, our return and refund policy varies depending on the type of product purchased.

Non-Personalized Items

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at signaturekustoms@sellers-signature-ventures.com. If your return is accepted, please send items back to a store location.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at signaturekustoms@sellers-signature-ventures.com.

Unfortunately, we cannot accept returns on sale items.

Buyers are responsible for return shipping unless the return is due to an error or defect on our part.

Shipping Protection & In-Transit Damage or Loss

At checkout, we offer optional shipping insurance to protect your order from loss, theft, or damage during shipping.

• If you purchased insurance, we’ll help file a claim and offer a replacement or refund depending on the outcome.
• If you did not purchase insurance, Signature Kustoms is not responsible for damage or loss caused by the carrier.

Exchange Policy

Because all our products are personalized and made to order, we do not offer exchanges for size, color, or custom design errors the customer makes. Please double-check all details before placing your order.

However, if we made an error on your order (such as incorrect spelling, wrong size sent, or design mismatch), we’re happy to replace the item at no additional cost. Please notify us within 14 days of delivery and include photos of the issue for review.

Your satisfaction matters to us, and we’ll always work with you to make things right when mistakes happen. 

Refund Policy

Because all our items are custom-made just for you, we do not offer refunds for change of mind, incorrect size or color selection, or typos provided by the customer. Please review all personalization details carefully before submitting your order.

We do offer refunds or replacements in the rare event that:

• Your order arrived damaged, shipping insurance was purchased, and a claim was submitted.
• You received the wrong item
• The personalization does not match what you submitted

To be eligible for a refund or replacement, you must contact us within 14 days of delivery with photos and a detailed description of the issue. Once reviewed and approved, we will offer a replacement or a refund to your original payment method.